Terms & Conditions

By completing your reservation you confirm that you have read, understand and accept the following conditions. You furthermore confirm that you possess the legal authority necessary to accept these terms and conditions in your own name or on behalf of any companions. As such, upon completion of your booking your responsibilities include due payment, notifying us of any modification or cancellation of your reservation, as well as informing all other travellers in your group of their reservation details.

Modifications to Your Booking

a) Any requested change to your booking must be sent to us in writing to the following email address: info@bookairporttransfers.com or by calling our 24 hours help center in Bangkok (the phone number is indicated in confirmation voucher). All modifications are subject to approval by the Supplier, confirmation of which will be sent to the email address provided at the time of booking. Modifications, subject to the conditions outlined above, are allowed up to 18 hour before your first scheduled transfer.

b) You will be responsible for any increased costs incurred in the requested service as a result of any modification to your booking. Increased costs may result from changing: the size of a vehicle, your destination, extras, etc. You will be informed of any increased costs in the service via email, which will include a link where payment can be made.

c) If a requested modification to your booking results in a reduction of the price of your requested service, you will be reimbursed the difference if your modification request is received a minimum of 18 hour before your first scheduled transfer.

d) The Supplier will be monitoring your flight arrival time according to the information provided to us during the booking process. However, if your flight number changes, if you miss your flight or if your flight is cancelled, you must inform us by calling the 24hour assistance number found in your Booking Voucher. Any resulting modification is subject to acceptance by the Supplier. We will then confirm the status of your reservation via email.

e) Once your flight has landed, the Supplier will wait a maximum of 60 minutes at the meeting point indicated on your Booking Voucher. If you feel that your group may take longer than 60 minutes to arrive at the meeting point (due to passport control, customs, baggage claim, lost baggage, etc.) we recommend that someone from your group proceed immediately to our desk (located within arrival terminal) to inform the driver of any delays. Should the driver be required to wait past 60 minutes, your transfer may be subject to an additional charge. If the driver has not been advised of any delays and no member of your group has arrived at the meeting point 60 minutes after the arrival of your flight, the service will be cancelled and payment forfeited.

Cancellations

a) All cancellation requests must be received, in writing, at our email address info@bookairporttransfers.com a minimum of 48 hours before the time of your first scheduled transfer. For shorter notice, please call our 24 hours assistance center in Bangkok to the phone number listed in your service voucher.

b) Cancellations meeting the terms outlined above will be refunded using the same method of payment and currency used at time of purchase.

e) Cancellations made less than 18 hours before the scheduled time of the first transfer indicated on your booking voucher are NOT subject to return.